Shipping policy

SHIPPING POLICY

Thank you for choosing pepa pet shop! We're excited to deliver premium pet products right to your door. Please review our shipping policy below.

PROCESSING TIME
Orders are processed within 1-3 business days after payment confirmation. You will receive an order confirmation email with your order details once your purchase is complete.

SHIPPING TIME
We ship worldwide! Delivery times vary by destination:

• United Arab Emirates: 15-20 business days
• United States: 15-20 business days
• Europe (UK, EU countries): 15-20 business days
• Canada: 15-20 business days
• Australia: 15-20 business days

Please note: These are estimated delivery times and may vary depending on customs processing, holidays, or unforeseen delays. We are not responsible for delays caused by shipping carriers, customs, or events outside our control.

TRACKING YOUR ORDER
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package's journey.

Please allow 24-48 hours for tracking information to update after shipment.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and the items in your cart. We may offer free shipping promotions from time to time—check our homepage for current offers!

CUSTOMS AND IMPORT DUTIES
For international orders, customs fees, import duties, or taxes may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.

We recommend checking with your local customs office for more information about potential fees.

LOST OR DAMAGED PACKAGES
If your package is lost or damaged during transit, please contact us immediately at pepapet.shop2020@gmail.com with your order number and a description (or photo/video) of the issue. We will work with the carrier to resolve the problem and send a replacement or issue a refund.

INCORRECT ADDRESS
Please ensure your shipping address is correct before completing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to update your address, contact us as soon as possible at pepapet.shop2020@gmail.com.

UNDELIVERABLE PACKAGES
If a package is returned to us as undeliverable due to an incorrect address, refusal of delivery, or failure to collect, we will contact you to arrange reshipment. Additional shipping fees may apply.

CONTACT US
If you have any questions about shipping or need assistance with your order, please reach out to us:

📧 Email: pepapet.shop2020@gmail.com
🌐 Website: pepapetshop.com

We're here to help and will respond within 48 hours.

Thank you for shopping with pepa pet shop! Your pet's happiness is our priority. 🐾